If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off. How to disable compatibility view • Open Internet Explorer. • Click on the Tools menu (you may have to press Alt to bring up the menu). • If the Compatibility View box is checked, click to remove checkmark. ![]() Start using your smartphone with TELUS. It's easy to activate online and choose the plan that's right for you. Activate your phone. Get your phone going. It's easy to activate your phone online. Plus you can activate a TELUS phone, or one that's unlocked and compatible. New customers. Dial 1-888-552-3333. • Click Tools again. • Select Compatibility View Settings. • Make sure 'rogers.com' is not listed under 'Websites you've added to Compatibility View.' • Close and reopen Internet Explorer. • Go to rogers.com. The original owner will know if it's locked or not. Have them call Telus and get the phone unlocked. Chances are that Telus will do this for free (as the CRTC has ruled that no carrier locks are allowed as of Dec 1 of this year). Test it with your Rogers SIM before you give them the cash. If it says 'Invalid SIM' then it's still locked on Telus and you should hold off on paying them until it's unlocked. (if they can't get it unlocked by Telus, it could even be a stolen device - and blacklisted - so it may not work on any network). Yep, the Apple Store is a great suggestion. This isn't entirely accurate however: ' If the phone is locked to Telus, you would need to have the original owner unlock it by Telus and then give it to you.' Any Telus subscriber with a device locked to Telus could get the device unlocked (provided there isn't still subsidy associated with that phone) - if so the subsidy would need to be paid off before they would agree to unlock it. They need to have their active Telus SIM in the device when they call to request the removal of the SIM lock. Hello This is the accurate information from their website. The owner much either have it registered the device for 90 days on the account if it was done via upgrade or if the device balances is not owing anymore or they bought it outright it can happen immediately. That's all I am saying. So no one can just go to Telus, get a sim card and ask then to unlock it other then the original owner. ' To be eligible to have your subsidized device unlocked, your current device must have been active on the TELUS network for a minimum of 90 days. There is a one-time fee for unlocking. If you have purchased your phone outright or do not have an outstanding device balance, you can pay a one-time fee to immediately unlock your device. Eligibility Both your device and your account must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers. And, how does that differ from what I said? ' Your account is associated with the device to be unlocked' - means that the device has been used by the current owner.not necessarily that they are the original owner. If there's no subsidy on the device and it's not stolen, any Telus subscriber with an active subscriber SIM in the device could have it unlocked. (the call centre rep will look to see which device is connected by the subscriber at the time of the call). You just like being argumentative or quoting regulations?
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March 2018
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